FAQs

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FAQs

Payment and Delivery

Due to the current covid-19 situation, we are adhering to the guidelines given in our physical store to keep our employees and customers safe. To control the flow of human traffic, we will only be providing delivery service for our online store. Thank you for your understanding.

Orders will be processed once payment confirmation is received. Orders will take 2-3 working days to arrive at your doorstep. 

We deliver islandwide in Singapore except for the following locations:

  • PSA Terminals 
  • Prisons
  • Jurong Island
  • Airport Cargo
  • Alps Ave
  • SAF Camps
  • Jurong Port
  • Sentosa Island
  • Shipyards

 

 

 

 

Delivery is at a flat-rate of $12 islandwide. 

Products storage and preparation

As our products are perishables, we strongly recommend you store them in the your fridge to extend it's shelf life. Products can last up to 3 months when kept in the chiller section and up to 6 months in freezer. However, product quality might be comprimised if not consumed or used for an extended period of time so we recommend you consume or use the product as soon as possible.

Preparation instructions are written in page of the item on the website. Simply click ‘products’> click on the picture of the product and read the preparation instructions written on the page. Feel free to send us an email at enquiries@tecksoonsg.com should you have any questions about the products.

Our products have a relatively long shelf life if stored properly. In general, most of our products last up to 3 months from date of purchase when stored in the chiller and up to 6 months from date of purchase when stored in the freezer.

Others

You should always consult your medical doctor on whether it is safe to supplement chinese medicine with your current treatment. 

If your doctor did not specify treatment cannot be supplemented with chinese medicine, please take chinese medicine at least 3 hours after taking your western medicine to avoid overlapping of medicinal effects. 

Consult your medical doctor immediately if you feel any discomfort after taking any medications.

Please email orders@tecksoonsg.com if you would like to make changes to your order. Please note that changes are subjected to availability and might incur additional costs. 

Yes. Just fill in your orders using the following template and email it to orders@tecksoonsg.com with the subject "Email Order (Date)": [e.g. Email Order (8/6/20)]

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Order form for Teck Soon Online 

#1

Name of item:

Qty:

Weight: (if applicable)

#2

Name of item:

Qty:

Weight: (if applicable)

 

Contact Details of Customer

Name:

Address:

Contact number:

Payment method: PayNow/ Bank Transfer (cancel accordingly)

 

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We will get in touch with you on instructions on how to proceed after receiving your email order. 

 

Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, please drop us an email at orders@tecksoonsg.com, stating the reason for return/ exchange and a picture of the product. Once the return and exchange is approved, you may return to us within 7 days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. Please refer to our refund policy stated under "Terms and Conditions". 

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Tecksoon Medical Hall

Tecksoon Medical Hall

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